Announcement: Response to U.S. Tariff Policy and Shipping Channel Adjustments
(Latest update: 9th June, 2025)
Dear Valued Customers,
Thank you for your continued support and trust in Wooacry. Your participation and feedback are the driving force behind our ongoing improvement. We sincerely appreciate your patience and suggestions for optimizing our logistics services. We have been actively addressing the potential inconveniences caused by logistics and customs issues.
Recently, on May 12, 2025, the United States and China issued a Joint Statement concerning recent trade negotiations and commitments to several “mutually beneficial economic” actions in the two countries’ trade relationship. In response to this policy change, and to reduce the burden and uncertainty caused by customs clearance, we have upgraded and optimized our logistics services for U.S. orders, aiming to provide a more stable, transparent, and tax-free shipping experience.
⚠️ Please Note: If there are further updates to U.S. customs policies, we will adjust our shipping strategy accordingly and notify you in our official Discord announcement channel.
Changes to Shipping Methods:
a) Standard Shipping (YANWEN): Due to the inability of the existing Standard Shipping service to provide full customs support, we will temporarily close the Standard Shipping (YANWEN) option for U.S. orders and will only offer Fast Shipping and Express Shipping (DHL).
b) Fast Shipping: From now on, Fast Shipping for U.S. orders will be switched from YANWEN to USPS and its official partner logistics companies (such as TechLink, ZDA Express). If there are any changes to U.S. customs policies, we will adjust the logistics provider accordingly and notify you promptly.
| US Shipping Service | Standard Shipping | Fast Shipping | Express Shipping |
|---|---|---|---|
| Status | ❌ Temporarily closed | ✅ Retained, changed service provider | ✅ Retained, no change in service provider |
| Service Providers | YANWEN and its partners | USPS and its partners | DHL |
Comparison of Shipping Services:
| US Shipping Service | Old Fast Shipping | New Fast Shipping | Express Shipping |
|---|---|---|---|
| Shipping Provider | YANWEN & partners | USPS and its partners | DHL |
| Shipping Fees | / | Slight increase for under 2kg, lower for 2kg+ (increase for 200g less than $1, see details below) | Slight changed |
| Customs Services | Customer handles | ✅ We assist with customs clearance | ✅ We assist with customs clearance |
| Customs Fees | Customer pays separately | ✅ Free (included in shipping fee) | ✅ Free (included in shipping fee) |
| Shipping Time | 8–10 business days | 8–10 business days | 2–3 business days |
| Tracking Numbers | Two (for first and last mile) | ✅ One tracking number | ✅ One tracking number |
| Shipping Restrictions | None | ❌ Liquids prohibited | ❌ Liquids prohibited |
Customs Services & Fees:
a) For Fast Shipping & Express Shipping (DHL), the shipping fee includes customs fees. We will work with the logistics provider to assist with the customs clearance process. You will not need to pay additional customs duties. If any extra duties are required, please contact our customer service team for assistance.
b) For Past Express Shipping (DHL): If you already paid extra tax (145% surcharge), please contact us via Discord ticket once you receive your package and we’ll refund your overpaid taxes promptly.
Shipping Time:
a) Fast Shipping (USPS) will take 8–10 business days, depending on the customs clearance speed.
b) Express Shipping (DHL) time remains the same (2–3 business days), depending on the customs clearance speed.
Important Notes:
a) This adjustment applies only to U.S. orders. Orders from other countries/regions are not affected.
b) Restrictions on Liquid Items: USPS does not allow liquid items for shipping, which includes custom ink stamps. Similarly, DHL also does not ship liquids, so ink stamps are still restricted. However, the carriers will remove the inks only to ship the stamps.
If you have any questions about logistics or customs clearance, please feel free to contact our customer service team:
Email Support: support@wooacry.com
Discord Support: Submit a support ticket on our community server
Thank you for your continued support and understanding! We are committed to providing you with the best service experience.