Shipping
This Shipping Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: wooacry.com/wooacry-terms-of-service/
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options for you to select. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.
The cooperated carriers will choose different post offices when the parcels arrive in your countries/regions which can not be selected on the site.
| Shipping Method | Carrier | Estimated Shipping (reference only) |
| Economy Shipping | YANWEN, China Post | 10-30 Days |
| Standard Shipping | YANWEN | 7-15 Days |
| Fast Shipping | YANWEN | 5-10 Days |
| Express Shipping | DHL | 2-8 Workdays |
All times and dates given for delivery of the products are given in good faith but are estimates only.
This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order.
The shipping time will not be the reason for returning or refunding your orders. For more information please refer to our Terms.
DO YOU DELIVER INTERNATIONALLY?
We offer worldwide shipping. Free shipping is not valid on international orders. Due to the limitations of our partner logistic server, we are still working on increasing the number of countries we can deliver to.
Please find out the available countries and regions through your shopping cart after you edit your shipping address.
Please note that the PO Box is unable to delivery, please do not use the PO Box shipping address.
We may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control, such cases apply, and you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
CUSTOMERS IN THE FOLLOWING AREAS ARE REQUIRED TO PROVIDE THE NECESSARY INFORMATION WHEN SUBMITTING THEIR ORDERS.
Chile, Peru, and Brazil:
Due to recent changes in postal regulations for Chile, Peru, and Brazil, it is now required to include the recipient’s Tax ID number on all accounts, packing slips, and paperwork when shipping to these countries. To ensure a smooth delivery process, we kindly request your cooperation, please leave your Tax ID number in the order notes when you submit the order.
Failure to provide this information will result in the non-delivery of packages.
- Chile: The Tax ID number required is known as RUT (Rol Único Tributario), which has 9 digits.
- Peru: The Tax ID number required is called RUC (Registro Único del Contribuyente), which has 11 digits.
- Brazil: The Tax ID number required is known as CPF (Cadastro de Pessoas Físicas), which has 11 digits.
Korea:
Due to the local customs clearance policy, it is now required to include the recipient’s Personal Customs Clearance Number and Korean Name when shipping to Korea. Failure to provide this information will result in the non-delivery of packages.
Norway:
VOEC number is necessary for the international orders.
HOW CAN I TRACK MY PARCEL?
You can track your order directly in the order list, but it will only show the first-mile tracking information.
You can also track your shipment on the YANWEN official site or other reliable third-party sites such as parcelsapp, 17track to get the last-mile tracking information.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://wooacry.com/wooacry-privacy-policy
HOW CAN I CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may find us in Discord: https://discord.gg/QmB4VRXfRc We will reply within 48 hours in common.
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