A 1500x1500 pixel image works well for most products on Wooacry. For products that are 5cm or smaller, a canvas size of 1000x1000 pixels is recommended. If your desired product is larger than 15cm, the canvas size should exceed 2000x2000 pixels

For larger products like custom body pillowcases, please create a canvas according to the recommended size provided in the online editor.

Minimum size: 1.5cm*1.5cm

Maximum size: 49cm*49cm

Regular size option is available for acrylic keychains and standees

Regular keychain size: 3/5/7/10cm

Regular standee size: 3/5/7/10/12/15/20cm

*Regular size refers to the upper limit of length and width. For example, if the size option is 3cm, it means the largest length and width are 3x3cm.

1. Confirm size information on Wooacry's online editor

● The size information can be found in our online editor after selecting a regular size and uploading your design. The actual size refers to the dimensions of the longest side, including the hole position. The regular size refers to the dimensions of the pattern plus the transparent border, excluding the hole position.

● If you prefer the custom size, you can view the size information on our online editor after uploading your design. Or click [Size] option to check the actual width and height. The actual size refers to the dimensions of the longest side, including the hole position.

2. Confirm size information according to reference object

For example:

(1) The comparasion between cellphone and 3/5/7/10/15cm keychains

(2) The reference for using 3/5/7/10/15cm keychains as pendants on a bag.

3. Join our Discord

If you have any questions about the size, feel free to join our Discord server. The staff and other artists in the server can provide professional advice based on your needs and make sure you choose the right size.

Yes, it's possible to upload your front design first, then upload your back design.

Please note: if there is a significant color difference between the front and back designs, the pattern on the opposite side may be visible under direct light.

We accept credit cards only.

Card Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size.

Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank’s overzealous fraud systems.

If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.

Alternatively, you could order using PayPal. If you don’t have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It’s possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it’s best to contact your bank to determine the root cause of the problem.

If the order status is ‘processing’, meaning the items you ordered are already in production.

Orders already in production or completed need to be refunded due to personal reasons, and you need to bear the cost of the part already produced. For more information, please check ourRefund Policy.