Wooacry

Refund Policy

Refund required for personal reasons:

Due to the custom-on-demand process, we can’t cancel or change anything for paid & processing orders.

After-Sales policy

On the off chance that you are unhappy with any of the products you have received, you have up to 30 days from delivery to contact us with a clear and concise description of the problem.

Please do not return any products to us unless you have been instructed by a member of the Wooacry team to do so.

We will happily resend or refund that is…

A) Quality problems:

  1. Damage caused by the transportation process;
  2. The physical function of the goods there is the use of failure (such as can not charge);
  3. Commodity size, style, material, craftsmanship, and details of the page description of the naked eye’s visible difference.

B) Received goods and their own order does not match:

  1. The goods are not what you ordered;
  2. The actual order quantity does not match, under-issuance and omissions;
  3. Missing accessories.

C) Did not receive the goods:

  1. Courier company clearly for the lost parcel;
  2. Returned due to courier;
  3. The shipment was frozen for 30 days.

If customization has been completed according to your requirements, there will be no after-sales if the situation is:

A) Image violation: Because the user’s customized goods violate laws and regulations (such as containing political propaganda, feudal superstitions, pornography, etc.) or infringement of third party intellectual property rights and lead to the order of goods can not be issued or issued after the recovery, the above situation is not within the scope of the after-sales service.

B) Personal reasons:

  1. The final result does not match your expectations and you do not like it;
  2. After receiving the goods, the goods are damaged due to personal reasons;
  3. You don’t want the product after you confirm the online preview of the prototype and pay for it;
  4. Ordering the wrong size and process.
  5. The parcel was delivered but was stolen or disappeared for unknown reasons.

C) Picture design:

  1. Bleed line cutting error due to not uploading pictures according to the picture uploading specification of each product;
  2. Poor printing results due to image design problems (e.g. blurred design elements, too thin lines)
  3. Normal color differences due to lighting and different screen resolutions.

D) Receiving Problems:

  1. Returns due to personal reasons;
  2. Refusal to accept;
  3. Unknown address;
  4. Incorrect receiving information;
  5. Unable to contact the recipient.

E) Customs Clearance Issues:

  1. The buyer refuses to pay the duties and taxes;
  2. The local customs is unable to contact the buyer.

F) Preview Issues:

  1. Online preview images are rendered simulations for reference only;
  2. Due to the differences in different printing processes, as well as the uploaded images themselves are different, the clarity, texture, and color of the real thing can not be 100% restored in the preview image presentation;
  3. If the color difference is too large, we can re-create it for you but do not accept refunds.

G) Delivery time:

  1. The estimated delivery time is for reference only, the actual delivery time will be affected by different products of the production process, technology, batch, machine, capacity, and other objective factors ;
  2. If the same order contains a variety of different processes, the actual delivery time may be delayed compared to the estimated delivery time, so the delivery time is not within the scope of the after-sales service.

How to do after-sales service

1. Please prepare your order number and take photos and video recordings of the product unboxing and the actual product.

2. Contact support@wooacry.com or find us on Discord Server, describe your problem in detail, and send your order number and the above information to proceed with the after-sales service.

3. Wooacry team members will reply to you within 24 hours on workdays (GMT+8  10:00-19:00)