WOOACRY REFUND POLICY
Latest Updated: March 20, 2026
This document constitutes the official Wooacry Consolidated Shipping and After-Sales Policy. This policy is incorporated into the Wooacry Terms of Service and applies to all transactions and orders. By placing an order, the customer agrees to the terms and conditions set forth herein.
ARTICLE I: ORDERING AND PRODUCTION
1.1 Finality of Orders: Due to the custom-on-demand nature of the products, orders enter the production phase immediately. Once an order is paid and processing, Wooacry does not permit cancellations or modifications.
1.2 Production Timeline: Production commences within one business day of order confirmation. The standard production period is 5 to 10 business days.
ARTICLE II: SHIPPING AND LOGISTICS
2.1 Origin and Scope: All products ship from China. Wooacry provides worldwide shipping to regions supported by partner carriers. Customers must verify destination eligibility via the Shipping Calculator during checkout.
2.2 Shipping Methods: Based on the user’s shipping country.
Economy: YANWEN, ChinaPost
Standard: YANWEN, XINQICHENG, YTexpress
Fast: XINQICHENG, USPS, UPS, TechLink, YANWEN, YTexpress
Express: DHL, FedEx
2.3 Logistics Stages:
Step 1 (Ordering): Production begins within hours on one business day.
Step 2 (Shipping): Items are packaged and transferred to our partnered carriers.
Step 3 (Customs): Parcels undergo inspection in the destination country. The recipient is solely responsible for all customs regulations, taxes, and duties.
Step 4 (Delivery): Local postal services utilize a “last-mile tracking number” to complete delivery.
ARTICLE III: MANDATORY SHIPPING INFORMATION
3.1 Required Data: To prevent delivery failure, the customer must provide a complete recipient name, phone number, street address, zip code, city, state, and country.
3.2 Restricted Addresses: Delivery is prohibited to PO Boxes, Parcel Lockers, and Military (APO/FPO/DPO) addresses.
3.3 Regional ID Requirements: Under postal-customs regulations, the following regions require a national tax or identity number. Failure to provide this data results in non-delivery.
| Country/Region | ID Type / Local Name | Format |
| Chile | RUT (Rol Único Tributario) | 9 digits (no punctuation) |
| Peru | RUC | 11 digits |
| Brazil | CPF | 11 digits |
| Mexico | RFC / CURP | 13-char RFC / 18-char CURP |
| Argentina | CUIT / CUIL | 11 digits |
| Colombia | Cédula de Ciudadanía / NIT | Up to 10 digits |
| Turkey | T.C. Kimlik No | 11 digits |
| Saudi Arabia | Iqama / National ID | 10 digits |
| UAE | Emirates ID | 15 digits |
| South Korea | PCC (Personal Customs Clearance) | P + 12 digits |
ARTICLE IV: TRACKING PROTOCOLS
4.1 First-Mile Tracking: Issued upon dispatch. Status is viewable on the YANWEN website or international tracking platforms.
4.2 Last-Mile Tracking: Issued following customs clearance. This number is used to track final delivery through local postal offices or third-party sites (e.g., 17track, parcelsapp).
ARTICLE V: AFTER-SALES ELIGIBILITY (REFUNDS & RESENDS)
Standard customers must contact Wooacry within 30 days of delivery to initiate a claim, while members of the official Discord community are granted an extended period of 60 days from delivery; eligibility is strictly limited to the following:
5.1 Quality Defects: Physical failure (e.g., inability to charge) or damage sustained during transit.
5.2 Order Discrepancies: Incorrect items received, incorrect quantities, or missing accessories/parts.
5.3 Non-Delivery:
- Confirmed loss by the carrier.
- Return to sender due to carrier or postal office error.
- Shipment remains frozen in transit for more than 30 days.
ARTICLE VI: EXCLUSIONS AND LIMITATIONS
After-sales service, including refunds and resends, is strictly prohibited in the following circumstances:
6.1 Content and Legal Compliance
- Image Violations: Production or delivery failure resulting from customized content that violates laws and regulations, including but not limited to: political propaganda, feudal superstitions, and pornography.
- Intellectual Property: Non-delivery or recovery of goods due to the infringement of third-party intellectual property rights.
6.2 Personal Discretion and User Error
- Subjective Dissatisfaction: Situations where the final product adheres to order specifications but does not match personal expectations or aesthetic preferences.
- Post-Receipt Damage: Any damage sustained to the goods due to personal use or handling after successful delivery.
- Post-Confirmation Change of Mind: Requests for refunds after the customer has confirmed the online prototype preview and completed payment.
- Order Specification Errors: Selection of the incorrect size, process, or product variant by the customer during the ordering process.
6.3 Design and Technical Specifications
- Bleed Line Errors: Cutting errors resulting from the customer’s failure to upload images according to the specific picture uploading specifications for each product.
- Source Image Quality: Poor printing results (e.g., blurred design elements, lines that are too thin) caused by deficiencies in the customer’s uploaded design file.
- Color Variance: Standard color differences caused by lighting conditions and variations in screen resolutions.
6.4 Preview and Rendering Limitations
- Simulation Reference: Online preview images are rendered simulations provided for reference only and do not constitute an exact guarantee of the final product.
- Physical Restoration: Variations in clarity, texture, and color between the digital preview and the physical item are inevitable due to different printing processes and the nature of the uploaded images; 100% restoration is not guaranteed.
6.5 Delivery and Receiving Issues
- Recipient Negligence: Returns caused by refusal to accept the parcel, unknown addresses, incorrect receiving information, or the inability of the carrier to contact the recipient.
- Post-Delivery Security: Situations where the carrier confirms the parcel was delivered, but it is subsequently stolen or disappears.
- Delivery Estimates: Estimated delivery times are reference figures only. Actual timelines are subject to production batches, machine capacity, and technical factors. Orders containing multiple production processes may face delays; such delays are outside the scope of after-sales service.
6.6 Customs and Carrier Restrictions
- Non-Compliance: Failure to receive goods because the buyer refuses to pay mandatory duties and taxes or because local customs cannot contact the buyer.
- Shipping Restrictions: Liquid items (e.g., inks) are strictly prohibited for shipment via DHL, USPS, or FedEx. Customers who select these carriers for liquid products acknowledge that these items will not be delivered and do not qualify for after-sales claims.
ARTICLE VII: CLAIMS PROCEDURE
7.1 Documentation: The customer must provide the order number, unboxing videos, and clear photographs of the product and its defects.
7.2 Contact Method: All claims must be submitted via the official support email, website live chat or Discord Server Ticket Channel.
7.3 Returns: No products shall be returned to Wooacry without explicit written instruction from a Wooacry team member.
7.4 Response Time: Claims are processed within 24 hours during business hours (Monday to Friday, 10:00–18:00 GMT+8).