Payment
Credit card (MasterCard, JCB, VISA, American Express), Paypal
Declines can happen for a variety of reasons. When we submit a charge to your bank, their automated systems determine whether or not to accept the charge. These systems take various signals into account, such as your spending habits, account balance and purchase size.
Since these signals are constantly changing, a previously successful card might be declined in the future. Even if all of the card information is correct, and you previously had a successful payment using your card, a future charge can still be declined by a bank’s overzealous fraud systems.
If all of the card information seems correct, it is best to contact your bank and ask for the charge to be accepted. They should be able to see the attempted charge, provide a reason for the decline and lift whatever restriction is preventing your purchase.
Alternatively, you could order using PayPal. If you don’t have a PayPal account balance, selecting PayPal during checkout will still give you an option to pay using your credit card. It’s possible that a card that was declined by our payment gateway will be accepted by PayPal, but ultimately it’s best to contact your bank to determine the root cause of the problem.
Product
WOOACRY has more than 200 products, please check the information in product details.
General acrylic is not hardened ordinary sheet, in order to avoid scratches on the surface of the sheet will be covered with a layer of protective paper or protective film. Please tear off the protective film on the surface of the acrylic products after receiving the goods.
We recommended that you do not use alcohol to wipe the surface of the item when you use acrylic products in daily life, and do not put it in the sun, which will cause the acrylic products to produce fracture.
Acrylic material is odorless and harmless, just finished production of acrylic products will have a smell, it is generally recommended to receive placed in a ventilated place.
Acrylic and badge products do not support the printing of different patterns on both sides, some textile products support the printing of different pictures on both sides, please check it on the product detail page.
Acrylic is an acrylic plastic, also called Plexiglas. Acrylic plastic can be recycled, but like fiberglass, most recycling companies do not recycle acrylic plastics, and you can check with your specific recycling company for a definitive answer.
WOOACRY’s hot stamping process is embossed hot stamping, which can make a raised three-dimensional feeling on the surface of the goods, there are many kinds of hot stamping colors, you can choose the color that suits your picture when you customize.
Picture size is too big or too small will lead to compression blur, upload picture requirements please check on the product page. The blurring of the physical object due to irregular uploading of pictures is not included in the after-sale service.
The online preview prototype picture is for reference only, the physical color can not be 100% consistent with the preview rendering, there is a slight color difference is normal, if your goods have serious color difference, please contact WOOACRY team.
Bleed is the line extending past the trim line. lt is an area that has the potential to be cut out ofthe print. The specific range of cutting have deviation due to the actual situation of production. Therefore, print offset or whiteout at edges caused by bleed are not covered by our returns policy.
We can’t help you design your merch, but we do provide some templates (borders, stickers, etc.) to help you design your merchandise.
No, we can only print RGB, maybe we can support CMYK in the future. WOOACRY has created a system that ensures that RGB images lose as little color gamut as possible from upload to production, restoring the true effect of the image.
Textiles currently have three kinds of processes: hot stamping, heat transfer, direct spray, different processes have different limitations on the picture, you can learn about the process of the product in the product details page and upload the picture in accordance with the requirements of uploading the picture.
Please do not upload horizontal image on the page of the vertical Postcard and Holographic Tickets. Otherwise the back view will have a mirror effect. The resulting defects are not covered by our returns policy.
We pack each item perfectly to ensure that it is not damaged during transportation. There are slight differences in packaging materials between different types of items, please check for details in product description page.
Different types of products have different image requirements (format, size), please check for details in product description page.
During the process of your customized goods, Wooacry supports real-time generation of previewing, which you can directly right-click to save locally.
Wooacry provides unlimited free preview image generation, you can use this feature as much as you want.
As long as the copyright of the image belongs to the creator, the generated rendering is supported for commercial use.
Ordering
Ordering
Step1, choose the product which you want to custom;
Step2, upload a picture and adjust the format;
Step3, check the preview images and save it;
Step4, choose buy it now or add to cart and pay for it.
For more details you can check on this page:https://wooacry.com/how-to-order/
You can check your order status in ‘My Account’ Page.
If the order was in process, we can’t refund for you. If you still want to cancel your order, you will afford the cost of the products.
Yes, we offer different step prices for different products, please check for details in product description page.
You can contact our team by email WOOACRY@GMAIL.COM in workdays (GTM+8 10:00-19:00)
Discount code
Discount code
Wooacry’s exclusive offer for newcomers, please check for details on this page: https://wooacry.com/new-customer-discount-2/
You can add a coupon when you pay for the order, then enter the code and apply it.
We will provide some special discount codes and put the discount information on the top of the webpage irregularly, the validity period of each discount code is different, you can click on the top of our official site to check the validity period of the discount code.
Shipment
Estimated delivery times vary depending on the delivery option you choose, please check the estimated time of receipt when placing your order.
We have a variety of delivery options available for the safe transit of your parcels. The shipping cost varies for different types of items and weights, so we recommend that you check which delivery option are supported by your country/region when placing an order.
We have a variety of delivery options available for the safe transit of your parcels. Our common delivery options are:
Economy shipping: 10-30 days
Standard shipping(in some areas): 7-15 days
Fast shipping(in some areas): 7-10 days
Note:
- Some areas may be delayed by local policies, the delivery time is for reference only, due to problems caused by the delivery time does not support the after-sales;
- We recommend that you check with delivery option and fees are supported by your country/region when you place an order.
We provide delivery options basically cover the global countries/regions, there might be some countries/regions by the local policy restrictions do not support international transportation, please check your country/region in the order page to see if the transportation is supported.
In general, the shipping address can be changed before the completion of the production (case by case), so we recommend that you contact us by email wooacry@gmail.com with your order number. Our team will reply to you as soon as possible.
After-sale
We work extremely hard to ensure that you are 100% happy with the products that you receive from WOOACRY. On the off chance that you are unhappy with any of the products that you have received, you have up to 30 days from receipt of delivery to contact us with a clear and concise description of the problem. Please do not return any products to us unless you have been instructed to do so by a member of the WOOACRY team.
Check the After-sales Policy here.
If you receive a damaged or missing item (for non-personal reasons), please have your order number and video of the unboxing and contact WOOACRY via email in workdays (GTM+8 10:00-19:00).
Email: wooacry@gmail.com